What storm damage looks like from the ground
You can learn a fair amount about a roof without climbing onto it. After hail or a hard wind, walk the property and look up, then look down. Missing shingles leave bare patches or a ragged line along the edge. Creased shingles show a horizontal fold where the wind bent a tab back and it never lay flat again. Pieces of shingle in the flowerbeds or along the fence are a clue that something let go overhead.
The gutters and downspouts often tell on the weather before the roof does. Look for dents along the top edge of a run, a downspout with a crumpled bend in it, or hangers that have pulled loose. Check the spot where each downspout empties, because a pile of dark grit there is granules washing off the shingles. Inside the house, water stains on a ceiling, a brown ring that spreads after rain, or paint bubbling below an outside corner mean water is getting past the roof.
Do not walk on a roof you suspect is damaged, and keep off a ladder in wet conditions. Reliant can look at it for you. If you live in or around Paris, TX, call (903) 784-1111 and describe what you are seeing, and the estimate that follows will tell you what is actually going on up there.
One point of contact for roofing, drywall, paint and gutters
Here is how Reliant puts it: “We're your one-stop shop for all parts of your insurance claims including roofing, drywall, paint, and gutters. Contact us to restore your home to perfect condition.”
Storm damage rarely stays inside one trade. A leak that gets past the shingles wets the attic, then the ceiling drywall, then the paint on it. The wind that lifted the shingles dented the gutters on the way through. Split that across a roofer, a drywall hand, a painter and a gutter company and you end up as the dispatcher, trying to get four schedules to line up. With Reliant it is one company, one phone number and one conversation about what happens in what order.
The supervisor on site for every Reliant job carries the same habit across all four trades: tell the homeowner what is about to happen, then do it. What your policy covers and how your claim is handled are questions for your insurer, and your insurer will tell you what it needs from you. Reliant's part is the repair work itself.
Getting the house back together, inside and out
Start a folder the day you notice damage. Take photos of every affected area before anything gets moved, covered or cleaned up, and write down when the storm came through and when you first saw the stain or the missing shingles. Keep copies of anything you send to or receive from your insurer, and ask your adjuster what format they want the photos in.
Let the estimate document the damage. Reliant's free estimate means someone comes out, looks at the roof, the gutters and the inside, and explains what the job involves before any work starts. Reliant cannot tell you what a claim will pay, so ask your adjuster about that, and share the estimate with them if they ask for it.
Then the repairs run in the order the house needs. The roof comes first so the structure stays dry. Interior drywall and paint follow once the roof is dry, and the gutters finish the edge. When the crew leaves, the yard should look like nobody was there. One customer put it simply: he “came home to a great looking roof with absolutely nothing left in the yard.” Call Reliant on (903) 784-1111 when you are ready to start.
